Privacy Policy

Last updated: November 2025

1. Introduction

Middle Street Coffee ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (middlest.coffee) or our physical location at 10 Broad Street, Deal, Kent, CT14 6ER.

2. Information We Collect

As a small, independent coffee shop, we collect minimal personal information:

• Contact Information: If you contact us via email (hello@middlestcoffee.shop) or phone (01304 732 757), we may collect your name and contact details.
• Online Orders: When you order through ordercoffee.uk, your information is handled by their platform. Please refer to their privacy policy for details.
• Website Usage: We currently do not use analytics or tracking cookies. We only use essential cookies necessary for the website to function.

3. How We Use Your Information

We use the information we collect solely to:

• Respond to your enquiries and communications
• Provide you with information about our products and services
• Improve our service based on your feedback

4. Data Sharing

We do not sell, trade, or share your personal information with third parties, except:

• When required by law or legal process
• With your explicit consent
• Through ordercoffee.uk for online ordering (subject to their privacy policy)

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Email correspondence is typically retained for 2 years.

6. Your Rights Under GDPR

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to our processing of your personal data

To exercise any of these rights, please contact us at hello@middlestcoffee.shop.

7. Cookies

Our website uses only essential cookies necessary for basic functionality. We do not use analytics, advertising, or tracking cookies. For more information, please see our Cookie Policy.

8. Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: hello@middlestcoffee.shop
• Phone: 01304 732 757
• Address: 10 Broad Street, Deal, Kent, CT14 6ER