Accessibility Statement

Last updated: November 2025

Our Commitment to Accessibility

Middle Street Coffee is committed to ensuring our website is accessible to all users, including those with disabilities. We strive to follow best practices and continuously improve the accessibility of our digital presence.

Website Accessibility

Standards and Guidelines

We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Our website includes the following accessibility features:

Semantic HTML structure for screen readers
Descriptive alt text for images
Sufficient color contrast for text readability
Keyboard navigation support
Responsive design for various screen sizes
Clear and consistent navigation
Readable fonts and appropriate text sizing

What We're Doing

We continuously work to improve our website's accessibility by:

Regular accessibility audits and testing
Using clear, plain language
Providing multiple ways to access information
Ensuring all functionality is available from a keyboard
Respecting user preferences for reduced motion

Physical Location Accessibility

Important Note: Due to the historic nature of our building at 10 Broad Street, Deal, we regret that our physical location has limited accessibility features.

Current Limitations

Building Access: Our café is located in a listed building with structural limitations that restrict accessibility modifications
Steps: There may be steps at the entrance which limit wheelchair access
Space: The compact interior (seating for approximately 14) has limited maneuvering space
Facilities: Accessibility features are constrained by the building's historic design

What We Can Do

While we face physical constraints, we are committed to serving all customers:

Online Ordering: Order ahead via ordercoffee.uk for convenient collection
Assistance: Our staff are always happy to help - please don't hesitate to ask
Service Animals: All service animals are welcome
Communication: Staff can assist with orders at the counter

If you have specific accessibility needs, please contact us in advance at hello@middlestcoffee.shop or 01304 732 757, and we'll do our best to accommodate you.

Known Website Issues

We are aware of the following accessibility considerations and are working to address them:

Some third-party embedded content (Google Maps, ordercoffee.uk) may have accessibility limitations beyond our control
PDF menu downloads may not be fully accessible to screen readers

Feedback and Contact

We welcome feedback on the accessibility of middlest.coffee. If you encounter accessibility barriers or have suggestions for improvement, please let us know:

Email: hello@middlestcoffee.shop
Phone: 01304 732 757
Address: 10 Broad Street, Deal, Kent, CT14 6ER

We will consider your feedback and aim to respond within 5 working days.

Technical Specifications

Our website is built using:

HTML5 semantic markup
CSS3 for styling and responsive design
React for interactive components
ARIA attributes where appropriate

The website is designed to work with:

Modern web browsers (Chrome, Firefox, Safari, Edge)
Screen readers (JAWS, NVDA, VoiceOver)
Keyboard navigation
Browser zoom (up to 200%)

Compliance Status

As a microenterprise (fewer than 10 employees), Middle Street Coffee is exempt from certain requirements of the European Accessibility Act. However, we voluntarily strive to meet accessibility best practices and comply with the UK Equality Act 2010 in providing services that do not discriminate against disabled users.

Future Improvements

We are committed to ongoing improvements in accessibility. Future plans include:

Regular accessibility audits by third-party experts
Continuous updates based on user feedback
Exploring additional ways to serve customers with accessibility needs
Training staff on accessibility awareness and assistance